TERMS & CONDITIONS

Delivery:
We aim to despatch your order as soon as possible, normally by the next working day. UK customers should receive their orders, on average, within 2-4 days of dispatch. Royal Mail states they’ll deliver within 10 days but the vast majority of cases are much quicker than that. European customers generally receive their orders within 15 working days and Rest of the World customers within a month.

Orders:
In the event of any ordered items not being in stock,

Cancellation:
The Company extends the safeguards of the UK Consumer Protection (Distance Selling) Regulations 2000 to all customers worldwide. This guarantees a 7 day right of cancellation and full refund of payment, provided any products supplied within that time are returned in original condition at the customer's expense. Save as required by these regulations, or pursuant to clause 6 above however, the contract will be non-cancellable by the Customer, once confirmed by the Company. Ordering mistakes by Customers with regard to products, quantity or specification especially for custom manufactured or painted products will not constitute grounds for cancellation. Notwithstanding, acceptance of cancellation by the Company in exceptional circumstances and any refund or part refund will be solely at the discretion of the Company.

Customs Charges:
Please note we are not responsible for any Customs Charges outside of the EU.

Credit Card Security:
We accept all major credit and debit cards through Paypal. All card transactions are verified by Paypal – the world’s most popular merchant gateway.

Guarantee:
We guarantee all products to be of merchantable quality, and as advertised. If you feel otherwise, please contact us for an immediate refund. We further guarantee that you may cancel your order by email right up until the point your order is shipped. Please also refer to our Returns Policy below.

Customer Services:
We can be contacted by email at battlecolours@blueyonder.co.uk

Privacy Policy:
Battle Colours do not disclose buyers’ information to third parties and remain in our database for contact details of orders, quotes, email correspondence specific between us and the customer.

Returns Policy:
Battle Colours comply with the ‘Distance Selling Regulations’. A customer has the right to cancel their order without giving a reason. A customer may return any item within 7 working days of receipt for a full refund less ‘shipping costs’. Missing items, damaged goods or any other disputes should be reported either by email or by post within 7 working days of receipt. The items may be returned for a full refund (including postage) or replacement. Battle Colours will make every effort to replace damaged goods but if replacement is not possible, or if an order is cancelled for any other reason, Battle Colours’ only obligation shall be to refund the full purchase price of the painting price.
Any costs of miniatures ordered specifically for a commission are not included in a refund. This will be deducted from the refund.
The customer is responsible for the costs incurred in returning any items, except in cases of faulty, damaged or wrongly supplied goods. A deduction shall be made from the refund of any direct cost of collecting the goods. The goods must be returned in the condition that they were first supplied. Email us straight away if there are problems with your order. When we confirm to you that return is possible, please include a covering letter explaining the reason for the goods being returned and your full name and address. The customer will be refunded as soon as possible.

Remittance Terms:
Payment can be made online using Credit Card, Debit Card via Paypal or Paypal itself. You may also pay by UK cheque or Postal Order, but these must clear before work starts on your order (usually allow an extra 7 days). Contact us in the first instance if paying by UK Cheque or Postal Order.

Conditions of Contract:
No contract will subsist between you The Customer and The Company for the sale of product(s) or service(s) to you, unless and until The Company accepts and confirms your order in writing or by email. The contract when formed will be deemed to have been concluded in Scotland and will be interpreted, construed and enforced in all respects in accordance with the laws of Scotland, and will be subject to the jurisdiction of the Scottish Courts. In the event that any clause within these terms is deemed at law to be unreasonable or unenforceable such clause will be deleted and such deletion will have no bearing on the validity or interpretation of the remaining clauses.

Warranty:
The Company warrants that all products and services supplied will be of suitable quality and fit for their designed purpose, and offers an unequivocal guarantee that they will be free from manufacturing defect or fault. Exceptionally however, any discounted or sale products will be sold as is and are specifically excluded from this guarantee. No guarantee is offered where products are used for purposes other than that for which they were designed. This warranty is in addition to, and does not affect, your statutory rights.

Title and Risk:
Title in the goods will pass to the Customer on payment of the full order price. Risk however, will be carried by the Company until such time as the products are delivered to the Customer.

Force Majeure:
In the event of circumstances outside the Company's control affecting the performance of the contract, the Company will be entitled to notify the Customer and revise or cancel the contract to reflect the changed circumstances and the Customer will accept such changes.